Frequently Asked Questions

We know that selecting the right person for the job is important. We also recognize that many firms offer style over substance. That is why we want to answer any and all questions you may have. We want you to be educated about what to look for. You should know right up front what an expert or investigator may or may not be able to do for you. Below, we have provided some of the most commonly asked questions. Please take a moment to read the question and consider the answers provided. We believe in complete transparency and accountability.

What makes Dennis Root & Associates different?

Dennis Root & Associates, Inc. is dedicated to YOU! Our code is Honor, Integrity, and Accountability. There are many so-called experts and investigators working today. Some are licensed, insured, qualified, and ethical. Unfortunately, there are those that are not. We bring the decades of combined law enforcement experience to the table of every case we work. Our team of expert consultants and investigators brings with them the skill, resourcefulness, and professionalism that only comes through years of intense training and real world experience. If you are truly looking for the best of the best, then you never need look past Dennis Root & Associates, Inc.!

What should I look for when hiring an expert?

There is no easy answer to this very straightforward question. This really depends on what you need. What kind of a case is it? What are they expected to provide expert testimony or opinion about? A key thing to remember is that a credible expert is a neutral third party who is paid to review and evaluate a specific issue. A true expert is being compensated for his or her time, NOT their opinion. Their opinion should not be for sale! That being said, when they are retained for a case they should be working directly for you or your legal representative. It is important for you to understand what your needs are and how they can be of service. Once you know exactly what you want, meet with the agency representative and confirm that you are comfortable with them and that they will be able to meet your needs.

What should I look for when hiring a private investigator?

A private investigator should be properly licensed and employed with a licensed investigative agency. Before you retain an investigator, meet with them and discuss your expectations. You need to discuss budget and time constraints, documentation needs, and any other desires; such as photographs, videos, etc. You want to ensure that you are comfortable with the investigator. Is he or she someone you feel that you can trust? Do you want to have them working for you? Remember, whether it is a criminal or civil case or some other issue, such as divorce, it’s your case and you MUST be comfortable with the investigator you select!

What is your payment policy?

We accept cash, check, or money order. Payment may be mailed (excluding cash), shipped via Federal Express or UPS, or brought to our office. We provide written reports along with complete invoicing and refunds of any unused monies, when applicable.

How do you bill?

This is a common question and a great reason for you to take advantage of our free consultation. Service costs depend on the services being rendered. Please schedule a free consultation, so we may discuss your needs and the anticipated cost for meeting those needs.

Why shouldn't I conduct my own investigation?

Someone who is concerned about their finances usually considers this question. Unfortunately, amateur investigations usually end in disaster. No matter how clever you actually are or the simple resources you think will do the job, you will probably lack the training, experience and resources it will take to complete the investigation successfully. Solid investigations come from extensive training and experience. More importantly, if you make this attempt on your own and fail, you will make it that much harder for a trained professional to complete the investigation. This means you will end up costing yourself more time and money than if you simply left it to the professionals from the beginning.

How expensive is a background check?

Unfortunately, there is no simple answer to this question. The cost of a background investigation depends on a number of variables, not the least of which is, how deeply into the individual’s past and present you would like us to look. For example, if the individual is a prospective new employee, you may not want to go much further than a criminal history and worker’s compensation history. If they will operate a company vehicle, you may want to add a driving record search.

However, if this is an individual you have just started dating, you will probably want to know a bit more (former marriages, children, debts, etc.). If this individual is someone you intend to marry or take on as a business partner, you would be smart to have a comprehensive background investigation completed on him or her.

The small cost of an informative background investigation is nothing compared to the money and headaches it may save you in the future!

If I have someone investigated or followed, will that person ever find out I was responsible for it?

There is no way for anyone (no matter their training and/or experience) to guarantee 100% that the individual will not see or hear something that might indicate that they are being investigated. There is always the possibility that a surveillance operation may be blown or that a credit reporting organization notifies the individual that someone is looking into their financial history. If it was to happen and the targeted individual confronted us, our client’s identity (YOUR identity) will be protected at all costs. Dennis Root & Associates, Inc. uses only well-trained and experienced professionals, who completely understand the importance of caution and discretion.